General Terms – Consumers (B2C)

Version 2025-09-22

Click for B2B terms and conditions



Article 1 – Definitions

  • Mensys: Mensys B.V., Crayenestersingel 65, 2012 PG Haarlem, The Netherlands. CoC 58188290, VAT NL852917454B01.
  • Consumer: a natural person acting outside a trade, business or profession.
  • Products: software, licenses, hardware and/or digital content supplied by Mensys.
  • Services: installation, maintenance, support and consultancy.
  • Agreement: any contract between Mensys and the Consumer, online or offline.
  • Digital delivery: making available electronically (license key, download link).

Article 2 – Applicability

  1. These terms apply to all consumer purchases.
  2. Deviations apply only if confirmed in writing by Mensys.

Article 3 – Offer & conclusion

  1. Offers are non‑binding unless expressly stated otherwise.
  2. An agreement is concluded upon (electronic) confirmation by Mensys or when performance has commenced.
  3. For third‑party software, the vendor’s license and support terms apply.

Article 4 – Prices & payment

  1. Prices include VAT unless stated otherwise.
  2. Payment within 14 days from invoice date unless agreed otherwise.

Article 5 – Delivery & risk

  1. Delivery takes place as agreed (physical or digital).
  2. Digital delivery is completed when the license key or download link is made available.
  3. Risk passes to the Consumer upon (digital or physical) delivery.

Article 6 – Right of withdrawal

  1. You have a 14‑day cooling‑off period after receipt (distance selling within the EU).
  2. Exclusions include:
    • software/licenses where the seal has been broken or that have been delivered/activated;
    • digital content not supplied on a tangible medium, if performance started with your explicit prior consent;
    • customized or made‑to‑specification items.
  3. Return shipping at Consumer’s cost. Refund within 14 days after receipt of the return or proof of dispatch.

Article 7 – Warranty & conformity

  1. Products conform to the agreement and reasonable expectations.
  2. Third‑party software is governed by the vendor’s warranty and support policies.

Article 8 – Liability

  1. Mensys is not liable for indirect or consequential damages, including data loss.
  2. Direct damages are limited to the invoice value of the relevant delivery.

Article 9 – Intellectual property

  1. All IP rights remain with Mensys or its licensors.
  2. You obtain a right of use only as granted by the applicable license.

Article 10 – Privacy

Mensys processes personal data in accordance with the GDPR. See the privacy statement at mensys.nl.

Article 11 – Force majeure

Mensys is not obliged to perform while a force‑majeure event persists.

Article 12 – Complaints & disputes

Complaints: info@mensys.nl. Dutch law applies; competent court: Haarlem region.