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ServiceDesk Plus Enterprise is an IT service management platform that combines ticketing, asset management, CMDB, change, problem, and project management. It supports automation, reporting, and embedded AI features for ticket triage and knowledge discovery

€ 15.590,51 tax incl.

€ 12.884,72 tax excl.

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ServiceDesk Plus Enterprise is an IT service management platform that combines ticketing, asset management, CMDB, change, problem, and project management. It supports automation, reporting, and embedded AI features for ticket triage and knowledge discovery. Available as cloud or on-premises deployment, licensing is based on technician count and managed nodes, with optional add-ons for additional ITIL modules.
  • Incident management: Streamline ticket intake, routing, and SLA-driven escalations.
  • Asset and CMDB: Discover, track, and relate IT assets with a visual CMDB.
  • Change and project management: Manage changes, releases, and linked projects within workflows.
  • Automation and AI: Automate routine tasks and apply AI-based ticket triage.
  • Flexible deployment options: Available on cloud, on-premises, and hybrid deployments.


  • Product documentation: Comprehensive admin guides, release notes, and online help articles on ManageEngine site.
  • Knowledge base: Searchable KB articles cover configuration, troubleshooting, and integrations.
  • Support portal access: Paid customers can open cases and track tickets via the support portal.
  • Community forums: User forums provide discussions, tips, and peer solutions.
  • Software downloads: On-premises customers can download installers and patches from the product downloads page.

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