TeamViewer Servicecamp

Ticketing system integrated with TeamViewer
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Publisher

TeamViewer

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.5 / 5

About this software

TeamViewer Servicecamp is a cloud-based service desk and ticketing system integrated with the TeamViewer web portal. It centralizes incoming support requests into tickets, supports agent assignment, custom ticket fields, and built-in reporting dashboards. The product integrates with the QuickSupport module and external reporting tools such as Power BI and Tableau, and TeamViewer documentation describes administration via the Management Console and web access for licensed customers.

Licenses & prices

Standard

Standard edition adds multi-agent support, basic SLAs, and reporting to streamline everyday support operations.

Servicecamp

Core Servicecamp edition provides ticketing, knowledge base, and automation for centralized customer support workflows.

TeamViewer Servicecamp

TeamViewer Servicecamp integrates TeamViewer remote support with ticketing, knowledge base, and automation for unified service management.

Teamviewer servicecamp

Teamviewer servicecamp refers to the same core Servicecamp platform, including ticketing, automation, and knowledge management.

TeamViewer TeamViewer Servicecamp

The label TeamViewer TeamViewer Servicecamp denotes the branded Servicecamp product listing with ticketing and collaboration features.

Purchase

TeamViewer Servicecamp

TeamViewer Servicecamp
In Stock
Delivery: 1 working day
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€115.47
Free and without obligation

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Benefits

  • Centralized ticket management: Converts incoming support requests into tickets for tracking and resolution
  • Agent assignment and routing: Assign tickets to staff agents or groups for ownership and response
  • Built-in reporting: Built-in reports show ticket activity, agent activity, and resolution times
  • QuickSupport integration: Enable ticket creation from the QuickSupport module for faster issue capture
  • External reporting connections: Export or connect Servicecamp data to Power BI and Tableau

Available languages

  • English
  • Spanish
  • French
  • German

Support information

  • Knowledge base: Extensive Servicecamp documentation is available in the TeamViewer support knowledge base.
  • Community forum: Users can discuss issues and ask questions in the TeamViewer community forum.
  • Customer Portal: Manage subscriptions and account settings through the TeamViewer Customer Portal.
  • Submit support tickets: Open a support ticket via the TeamViewer support portal for product issues or billing.
  • Product documentation hub: Servicecamp articles are organized with step-by-step guides and a navigation tree.

Frequently asked questions

What is TeamViewer Servicecamp?
Servicecamp is TeamViewer's cloud-based service desk that converts support requests into tickets and centralizes case management for support teams.
How can end users submit tickets?
End users can submit tickets via the Customer Portal or the QuickSupport module; administrators can enable anonymous ticket creation.
What reporting does Servicecamp provide?
Servicecamp includes built-in reports such as Ticket Activity, Average Time to Resolution, Agent Activity, and User Activity, with filtering and CSV export.
How is Servicecamp accessed and administered?
Access is through the TeamViewer web portal or login.servicecamp.com; administration is configured in the TeamViewer Management Console.
Which TeamViewer subscriptions include Servicecamp?
TeamViewer documentation states Service Desk features apply to Premium, Corporate, or Tensor subscriptions, and some integrations reference Business and other tiers.