TeamViewer Servicecamp

Ticketing system integrated with TeamViewer
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Publisher

TeamViewer

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.5 / 5

About this software

TeamViewer Servicecamp is a cloud-based service desk and ticketing system integrated with the TeamViewer web portal. It centralizes incoming support requests into tickets, supports agent assignment, custom ticket fields, and built-in reporting dashboards. The product integrates with the QuickSupport module and external reporting tools such as Power BI and Tableau, and TeamViewer documentation describes administration via the Management Console and web access for licensed customers.

Licenses & prices

Standard

Standard includes essential Servicecamp features such as ticketing, basic automation, and TeamViewer integration for small support teams.

Servicecamp

Cloud-based helpdesk platform for managing tickets, workflows, and customer communication integrated with TeamViewer remote support.

Purchase

TeamViewer Servicecamp

TeamViewer Servicecamp
In Stock
Delivery: 1 working day
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€96.02
Free and without obligation

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Benefits

  • Centralized ticket management: Converts incoming support requests into tickets for tracking and resolution
  • Agent assignment and routing: Assign tickets to staff agents or groups for ownership and response
  • Built-in reporting: Built-in reports show ticket activity, agent activity, and resolution times
  • QuickSupport integration: Enable ticket creation from the QuickSupport module for faster issue capture
  • External reporting connections: Export or connect Servicecamp data to Power BI and Tableau

Available languages

  • English
  • Spanish
  • French
  • German

Support information

  • Knowledge base: Extensive Servicecamp documentation is available in the TeamViewer support knowledge base.
  • Community forum: Users can discuss issues and ask questions in the TeamViewer community forum.
  • Customer Portal: Manage subscriptions and account settings through the TeamViewer Customer Portal.
  • Submit support tickets: Open a support ticket via the TeamViewer support portal for product issues or billing.
  • Product documentation hub: Servicecamp articles are organized with step-by-step guides and a navigation tree.

Frequently asked questions

What is TeamViewer Servicecamp?
TeamViewer Servicecamp is a service desk and ticketing solution for handling support requests, managing workflows, and tracking issue resolution.
How does it integrate with remote support tools like TeamViewer?
It connects ticket records with remote-support sessions, enabling agents to initiate or reference remote connections directly from tickets and capture session details in the ticket history.
What ticket management features does it provide?
Standard ticket features include creation, categorization, prioritization, assignment, internal notes, and status tracking to support organized handling and escalation.
How does it support team collaboration and reporting?
Collaboration through shared tickets, internal comments, and task assignment; reporting tools provide metrics and exportable summaries for performance monitoring.