TeamViewer Salesforce Integration

Remote support from within Salesforce
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Publisher

TeamViewer

About this software

TeamViewer Salesforce Addon integrates TeamViewer remote support into Salesforce Service Cloud, enabling agents to start remote sessions directly from case records and attach session information to cases. The add-on is distributed via Salesforce AppExchange and requires a TeamViewer license and account. It is designed for IT and customer support teams who want in-context remote support without switching applications.

Licenses & prices

Standard

Standard edition provides core TeamViewer and Salesforce integration features, including in-record remote sessions and basic user management.

Salesforce Addon

Enables launching TeamViewer sessions from Salesforce records while logging session details to case and contact histories.

Salesforce addon

Adds TeamViewer remote support and screen-sharing capabilities directly within Salesforce records and Service Cloud console.

Teamviewer salesforce addon

Integrates TeamViewer remote access into Salesforce, allowing in-context screen sharing and session recording.

TeamViewer TeamViewer Salesforce Addon

Combined TeamViewer components enabling Salesforce integration, providing remote control, chat, and session logging inside Salesforce.

TeamViewer Salesforce Addon

Adds TeamViewer functionality to Salesforce for initiating remote support, file transfer, and automated session notes.

Purchase

TeamViewer Salesforce Integration

TeamViewer Salesforce Integration
In Stock
Delivery: 1 working day
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€157.18
Free and without obligation

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Benefits

  • In-app remote sessions: Start remote sessions from Salesforce case records without switching applications
  • Attach session information: Save session details to case records for context and auditing
  • Streamline support workflows: Reduce application switching for support agents during incident resolution
  • Requires TeamViewer license: Add-on requires an active TeamViewer license and account
  • Distributed via AppExchange: Install and manage the package through Salesforce AppExchange

Available languages

  • English

Support information

  • Publisher documentation: TeamViewer provides integration documentation with configuration and usage details on its support site
  • AppExchange listing: The add-on is distributed through Salesforce AppExchange where installation details are provided
  • Installation guide: Follow the AppExchange and TeamViewer setup instructions to connect a TeamViewer account
  • Community resources: TeamViewer community forums and knowledge base include articles about integrations and troubleshooting
  • Support portal: Access TeamViewer's support portal for product-specific technical articles and resources

Frequently asked questions

What does the Salesforce addon do?
It embeds TeamViewer remote-support functionality into Salesforce, allowing agents to initiate remote sessions from case records and record session details to those cases.
How is the addon installed?
Install the managed package from Salesforce AppExchange and configure integration settings using TeamViewer account credentials.
Does it require a TeamViewer license?
Yes, the addon requires a separate TeamViewer license and account to initiate and manage remote sessions.
Which Salesforce records integrate with sessions?
Integration focuses on Service Cloud case records, enabling session creation and linking session information to cases for support context.
Where can documentation and support be found?
Reference TeamViewer's integration documentation and the AppExchange listing for installation steps, configuration guidance, and support links.