About this software
TeamViewer Assist AR Lite is a subscription-based augmented reality remote assistance tool that lets a remote expert guide on-site technicians or customers using live video and on-screen AR annotations. It focuses on visual guidance to diagnose issues, show procedures, and mark objects in real time.
Designed for field service, technical support, and maintenance teams, the Lite technician subscription provides a single technician seat for remote visual collaboration and step-by-step assistance over a secure connection.
Licenses & prices
Standard
Standard edition provides core TeamViewer Assist AR remote visual support features, single-user sessions, and essential integrations.
Expert
Expert edition enables advanced industrial AR remote support, multi-user collaboration, and integrations for complex troubleshooting.
Assist AR Lite
Assist AR Lite offers lightweight mobile-first AR support with basic video, annotations, and limited concurrent sessions.
Assist AR Professional
Assist AR Professional unlocks multi-user collaboration, session recording, advanced integrations, and scalable deployment for enterprise teams.
Purchase
TeamViewer Assist AR
In Stock
Delivery: 1 working day
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€310.80
Free and without obligation
Do you need more information or looking for another license?
Benefits
- Real-time AR annotation: Technicians and experts can draw and place markers on live video feeds.
- Visual troubleshooting: Share live camera views to identify faults and verify repairs visually.
- Step-by-step guidance: Experts can guide procedures with arrows, annotations, and visual cues.
- Technician subscription license: Provides a single technician seat for licensed remote assistance usage.
- Secure connectivity: Sessions use TeamViewer's encrypted connections for data protection.
Available languages
- English
- German
- French
- Spanish
- & more supported languages
Support information
- Online documentation: Access product guides and setup instructions on the TeamViewer support site.
- Knowledge base articles: Find troubleshooting articles and how-to content in the TeamViewer knowledge base.
- Software updates: Apply updates through TeamViewer channels as released and documented by the publisher.
- License management: Manage subscriptions and seats via the TeamViewer Management Console or reseller portal.
- Community resources: Use forums and community resources for user-contributed tips and workflows.
Frequently asked questions
What is TeamViewer Assist AR?
TeamViewer Assist AR is an augmented reality remote support product that lets a remote expert overlay visual guidance on live video from a field user's camera to aid troubleshooting and instruction.
How does TeamViewer Assist AR provide remote support?
A field user shares live camera video; a remote expert views the feed and adds annotations, drawings or verbal instructions that appear aligned with the user's view in real time.
What devices work with TeamViewer Assist AR?
Typical devices include mobile phones, tablets and compatible augmented reality headsets or smart glasses; devices must provide a camera, microphone and network connectivity.
Does TeamViewer Assist AR require an internet connection?
Yes. It uses network connectivity to stream video and synchronize annotations between the field user and the remote expert; connection quality affects responsiveness and video clarity.
How does TeamViewer Assist AR fit into field service workflows?
It functions as a remote guidance tool to help on-site personnel with diagnostics, step-by-step visual instructions and documentation capture, supporting knowledge transfer and issue resolution.