Progress KendoReact

Upgrade to Lite Support for KendoReact and Kendo UI
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Publisher

Progress Software

Subcategories

UI Controls & Components

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.7 / 5

About this software

This Welcome Back upgrade provides a cross-upgrade or renewal path to add Lite Support coverage for KendoReact or Kendo UI subscriptions. Lite Support includes a 72-hour business-day response time, up to ten support incidents per year, an online ticketing system, and access to community resources and the knowledge base. Resellers list Welcome Back as a renewal option for lapsed subscriptions and cross-upgrades between related Telerik/Progress UI products.

Purchase

Progress KendoReact

Progress KendoReact
In Stock
Delivery: 1 working day

This product is available, please contact us for the price

Price on request

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Benefits

  • Guaranteed response time: Provides a 72-hour business-day response time for Lite Support tickets.
  • Incident allowance: Includes up to ten support incidents per year under Lite Support.
  • Ticketing system access: Access to Progress online ticketing for submission and tracking of issues.
  • Community and knowledge: Includes access to community forums and knowledge base resources for self-help.
  • Renewal and cross-upgrade: Offered as a welcome-back renewal or cross-upgrade between related Telerik/Progress products.

Available languages

  • English

Support information

  • Response SLA: Lite Support provides a 72-hour response SLA on business days for ticketed issues.
  • Incident limit: Up to ten support incidents are included annually under Lite Support.
  • How to request support: Use the Progress/Telerik online support portal to open and track incidents.
  • Support scope: Covers product usage issues, bug reports, and feature requests for covered products.
  • Upgrade availability: Available as a renewal, cross-upgrade, or welcome-back purchase through authorized channels and resellers.

Frequently asked questions

What does Lite Support include?
Lite Support provides a 72-hour business-day response time, up to ten incidents per year, online ticketing, community forum access, and unlimited bug and feature requests.
Who should choose this welcome-back upgrade?
Organizations renewing lapsed subscriptions or switching support coverage between KendoReact and Kendo UI would use this upgrade option.
How many incidents are included with Lite Support?
Lite Support includes up to ten support incidents per year as specified in Progress/Telerik support plan documentation.
How is 'Welcome Back' different from standard renewal?
Welcome Back is a renewal option identified by resellers for subscriptions that have lapsed beyond the standard renewal window, often handled as a cross-upgrade purchase.
Where are support incidents submitted?
Support incidents are submitted through the Progress/Telerik online support portal and tracked via the support ticketing system.