About this software
IBM Extended Support adds up to four years of support after a product version completes base support. The first year includes usage support and critical defect fixes; years two through four provide usage support and access to existing fixes but typically exclude new security fixes. Eligible customers must have active IBM Subscription and Support (S&S) or Sustained Support, and the offering is intended to provide extra time to migrate to newer product versions.
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IBM Extended Support
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€13,310.00
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Benefits
- Extended coverage: Adds up to four years of support past base support
- First-year fixes: Includes critical defect fixes during the initial extended year
- Ongoing fixes access: Provides access to existing code patches and fixes
- Usage and how-to help: Covers routine usage questions and basic troubleshooting
- Prerequisite requirement: Requires active IBM Subscription and Support or Sustained Support
Available languages
- English
- French
- German
- Japanese
- Spanish
Support information
- Incident access: Unlimited technical support incidents are available under the program as described by IBM
- Service-level objectives: Standard IBM service-level objectives apply to Extended Support cases
- Fix availability: Existing code patches are accessible via IBM FixCentral during the extended period
- Security updates: New security fixes are generally not provided after the first extended year
- Prerequisite coverage: Requires active Subscription and Support or Sustained Support to qualify
Frequently asked questions
What is IBM Extended Support?
An optional support extension that adds up to four years of coverage after a product's base support ends, offering initial critical defect fixes and ongoing access to existing fixes and usage support for eligible IBM software versions.
Who is eligible for Extended Support?
Customers with licensed IBM software who have active Subscription and Support (S&S) or Sustained Support coverage for the product version are eligible to request Extended Support.
What does the first extended year include?
The initial extended year typically includes usage support and critical defect fixes; product lifecycle notices may state exceptions for specific programs.
How long can Extended Support last?
Extended Support is available for up to four years after the completion of base support for an eligible product version.
How do customers request or buy Extended Support?
Contact an IBM sales representative or use Passport Advantage channels to inquire about Extended Support availability and ordering for specific products.