NinjaOne Ticketing

RMM and endpoint management with ticketing add-on
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Publisher

NinjaOne

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5

About this software

NinjaOne is a cloud-native remote monitoring and management (RMM) and endpoint management platform for MSPs and IT teams. It uses a single agent to monitor and manage Windows, macOS, and Linux devices, automate patching, run scripts, and provide secure remote access. Built-in ticketing can be enabled and the platform integrates with PSA and third-party ITSM tools, with APIs and automation libraries for policy-based remediation and workflows.

Purchase

NinjaOne Ticketing

NinjaOne Ticketing
In Stock
Delivery: 1 working day
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€0.22
Free and without obligation

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Benefits

  • Unified endpoint management: Manage Windows, macOS, and Linux devices from one console.
  • Automated patch management: Automate OS and third-party application patching to reduce manual work.
  • Remote access tools: One-click remote sessions enable hands-on troubleshooting without interrupting users.
  • Ticketing and PSA integration: Built-in ticketing is available and integrates with external PSA tools.
  • Automation and scripting: Create policies and run scripts for auto-remediation and routine tasks.

Available languages

  • English
  • German
  • French
  • Spanish
  • & more supported languages

Support information

  • Product documentation: Online product documentation covers endpoint management, ticketing, and automation configuration.
  • Onboarding and training: NinjaOne publishes free onboarding and hands-on training resources for new customers.
  • Technical support: NinjaOne provides support services and publishes response metrics and customer-satisfaction information on its site.
  • Community resources: Webinars, on-demand demos, and automation learning resources are available for technicians.
  • API and integrations: APIs and integration guides are provided to connect NinjaOne with PSA and third-party tools.

Frequently asked questions

What is NinjaOne Ticketing used for?
NinjaOne Ticketing centralizes IT support requests and incident tracking, enabling teams to record, assign, and document work from initial report through resolution.
How are tickets created and logged in NinjaOne Ticketing?
Tickets are logged with a unique identifier, timestamps, requester information, description, attachments, and an activity history to track updates and ownership changes.
Can NinjaOne Ticketing prioritize and assign tickets?
It supports categorizing tickets by priority and assigning them to users or teams, helping route work and clarify responsibility throughout a ticket’s lifecycle.
What reporting and auditing features are available in NinjaOne Ticketing?
Ticketing systems typically provide reports and audit trails for ticket volumes, technician activity, status trends, and historical records to support analysis and compliance reviews.