NinjaOne Ticketing

RMM and endpoint management with ticketing add-on
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Publisher

NinjaOne

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5

About this software

NinjaOne is a cloud-native remote monitoring and management (RMM) and endpoint management platform for MSPs and IT teams. It uses a single agent to monitor and manage Windows, macOS, and Linux devices, automate patching, run scripts, and provide secure remote access. Built-in ticketing can be enabled and the platform integrates with PSA and third-party ITSM tools, with APIs and automation libraries for policy-based remediation and workflows.

Licenses & prices

Npo ninja ticketing

Nonprofit-focused NinjaOne Ticketing edition offering core ticket creation, assignment, status tracking, and nonprofit account eligibility.

Ninja ticketing

Core NinjaOne Ticketing edition providing ticket creation, routing, basic automations, status tracking, and agent collaboration.

Ninja ticketing enterprise

Enterprise NinjaOne Ticketing adds advanced automations, SLA management, multi-site support, role-based permissions, and analytics.

Npo ninja unlimited ticketing add-on

Nonprofit unlimited ticketing add-on removes ticket volume caps for nonprofit NinjaOne Ticketing and integrates with core features.

Ninja unlimited ticketing add-on

Unlimited ticketing add-on removes ticket volume limits, enabling unrestricted ticket creation and storage alongside core features.

Ninja unlimited ticketing add-on - enterprise

Enterprise unlimited ticketing add-on combines unlimited ticket volume with enterprise features like SLAs, advanced automations, multi-site and analytics.

Purchase

NinjaOne Ticketing

NinjaOne Ticketing
In Stock
Delivery: 1 working day
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€2.64
Free and without obligation

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Benefits

  • Unified endpoint management: Manage Windows, macOS, and Linux devices from one console.
  • Automated patch management: Automate OS and third-party application patching to reduce manual work.
  • Remote access tools: One-click remote sessions enable hands-on troubleshooting without interrupting users.
  • Ticketing and PSA integration: Built-in ticketing is available and integrates with external PSA tools.
  • Automation and scripting: Create policies and run scripts for auto-remediation and routine tasks.

Available languages

  • English
  • German
  • French
  • Spanish
  • & more supported languages

Support information

  • Product documentation: Online product documentation covers endpoint management, ticketing, and automation configuration.
  • Onboarding and training: NinjaOne publishes free onboarding and hands-on training resources for new customers.
  • Technical support: NinjaOne provides support services and publishes response metrics and customer-satisfaction information on its site.
  • Community resources: Webinars, on-demand demos, and automation learning resources are available for technicians.
  • API and integrations: APIs and integration guides are provided to connect NinjaOne with PSA and third-party tools.

Frequently asked questions

What operating systems does NinjaOne support?
NinjaOne supports Windows, macOS, and Linux endpoints and can manage servers, workstations, and virtual machines from the central console.
Is ticketing built into NinjaOne or separate?
NinjaOne includes built-in ticketing that administrators can enable; it also supports integrations with external PSA and ITSM solutions.
Can NinjaOne integrate with external PSA or ITSM tools?
Yes. NinjaOne documents integrations and partnerships with providers such as ConnectWise, Autotask, Zendesk, and ServiceNow and offers APIs for custom integrations.
How does automation work in NinjaOne?
Automation uses policies, activity rules, and scripted tasks to create condition-based remediations, scheduled workflows, and closed-loop ticketing actions.
Who is NinjaOne intended for?
The platform is aimed at managed service providers (MSPs) and internal IT teams managing distributed endpoint fleets and centralized IT operations.