About this software
Dynamics 365 Customer Service is a cloud-based service for managing customer interactions, cases, and service workflows in educational institutions. It provides case management, knowledge base, analytics, and integration with Microsoft apps to support staff and faculty. Academic subscriptions are available through Microsoft licensing channels, and additional omnichannel functionality is offered as an add-on license where required.
Purchase
Microsoft Dynamics 365
In Stock
Delivery: 1 working day
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€39.94
Free and without obligation
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Benefits
- Case management: Centralize customer case records and track resolution workflows.
- Omnichannel engagement: Route customer conversations across channels into one workspace.
- Knowledge management: Publish and surface knowledge articles to agents and customers.
- AI-driven insights: Use analytics and AI to prioritize and resolve issues faster.
- Integrates with Microsoft apps: Connect with Teams, Outlook, and Power Platform.
Available languages
- English
- Spanish
- French
- German
- & more supported languages
Support information
- Product documentation: Find setup and configuration guides on Microsoft Docs and Learn.
- Licensing guidance: Licensing and academic purchase details are available from Microsoft Volume Licensing resources.
- Admin portal access: Manage subscriptions and users through the Microsoft 365 admin center or partner portal.
- Technical support channels: Technical support options depend on purchased support plans and Microsoft agreements.
- Community forums: Use Microsoft Tech Community and Docs Q&A for peer assistance.
Frequently asked questions
What is Microsoft Dynamics 365?
A suite of cloud-based business applications combining CRM and ERP capabilities to manage sales, customer service, finance, operations, and related processes.
Which business functions does it support?
Typical functions include sales, customer service, marketing, finance, operations, supply chain, field service, and commerce, enabling end-to-end process management.
How can Dynamics 365 be customized and extended?
Customizations are achieved through configuration, workflow automation, low-code/no-code tools, and developer APIs for building custom entities, integrations, and business logic.
How does it integrate with other systems and data sources?
Integration uses standard APIs, data connectors, and middleware patterns to synchronize data, enable process automation, and connect with external applications and databases.