Microsoft Dynamics 365
Academic subscription for Dynamics 365 Customer Service
About this software
Dynamics 365 Customer Service is a cloud-based service for managing customer interactions, cases, and service workflows in educational institutions. It provides case management, knowledge base, analytics, and integration with Microsoft apps to support staff and faculty. Academic subscriptions are available through Microsoft licensing channels, and additional omnichannel functionality is offered as an add-on license where required.
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Microsoft Dynamics 365
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Benefits
- Case management: Centralize customer case records and track resolution workflows.
- Omnichannel engagement: Route customer conversations across channels into one workspace.
- Knowledge management: Publish and surface knowledge articles to agents and customers.
- AI-driven insights: Use analytics and AI to prioritize and resolve issues faster.
- Integrates with Microsoft apps: Connect with Teams, Outlook, and Power Platform.
Available languages
- English
- Spanish
- French
- German
- & more supported languages
Support information
- Product documentation: Find setup and configuration guides on Microsoft Docs and Learn.
- Licensing guidance: Licensing and academic purchase details are available from Microsoft Volume Licensing resources.
- Admin portal access: Manage subscriptions and users through the Microsoft 365 admin center or partner portal.
- Technical support channels: Technical support options depend on purchased support plans and Microsoft agreements.
- Community forums: Use Microsoft Tech Community and Docs Q&A for peer assistance.
Frequently asked questions
What is Dynamics 365 Customer Service?
A cloud service for managing customer service cases, knowledge, and agent workflows, including analytics and integrations with Microsoft apps.
Who is the academic subscription intended for?
Institutions, faculty, and staff that require Dynamics 365 capabilities under Microsoft academic licensing programs.
How are licenses provisioned and assigned?
Licenses are provisioned through Microsoft licensing channels and assigned to users via the Microsoft 365 or Dynamics admin portals.
Is omnichannel included or an add-on?
Omnichannel functionality is available but may require a separate add-on license according to Microsoft licensing documentation.
Where to find product documentation and setup guides?
Product documentation, setup guides, and API references are available on Microsoft Docs and the Dynamics 365 product site.