About this software
Microsoft Dynamics 365 Customer Service is a cloud-based application that manages customer interactions, cases, and service operations. It provides case management, knowledge base, SLA tracking, dashboards, and AI-powered insights to help service teams prioritize and resolve issues. Omnichannel engagement capabilities are available as a separately licensed add-on for integrated chat, SMS, and social channels.
Licenses & prices
Dynamics 365 customer service
Customer service platform for case management, knowledge base, omni-channel support, SLAs, and service analytics.
Dynamics 365 sales
Sales force automation with lead and opportunity management, pipeline forecasting, account insights, and Outlook integration.
Enterprise for customer service
Enterprise customer service edition adds advanced case routing, customizations, omnichannel channels, security, and analytics for large organizations.
Enterprise for sales
Enterprise sales edition provides advanced pipeline management, territory alignment, revenue forecasting, and customizable sales processes for large teams.
Purchase
Microsoft Dynamics
In Stock
Delivery: 1 working day
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€99.89
Free and without obligation
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Benefits
- Case management: Create, track, and resolve customer cases with workflow and SLA support.
- Knowledge base: Publish searchable articles to help agents find answers faster and reduce repeat contacts.
- Analytics and reporting: Built-in dashboards and reports provide service metrics and agent performance visibility.
- AI assistance: AI suggests case resolutions, knowledge articles, and next best actions.
- Omnichannel add-on: Add-on supports chat, SMS, and social channels for unified customer engagement.
Available languages
- English
- Spanish
- French
- German
- Chinese (Simplified)
Support information
- Documentation and guides: Official product documentation available on Microsoft Learn and Docs sites.
- Community forums: Dynamics 365 community forums provide peer help and shared solutions.
- Admin and deployment resources: Admin guides and deployment best practices are on Microsoft Docs.
- Support plans: Commercial customers can access Microsoft support through licensed support channels.
- Updates and roadmap: Product updates, feature announcements, and roadmap details are published on Microsoft sites.
Frequently asked questions
What is Microsoft Dynamics used for?
Microsoft Dynamics is a suite of enterprise applications for customer relationship management and enterprise resource planning, supporting functions such as finance, sales, customer service, operations, and supply chain management.
Which types of businesses typically use Microsoft Dynamics?
Organizations of varying sizes and industries that need integrated CRM and ERP capabilities—such as finance, sales, service, and operations—often adopt Microsoft Dynamics to streamline processes and data across departments.
What deployment options does Microsoft Dynamics offer?
Microsoft Dynamics is generally available in cloud-hosted and on-premises deployment models, enabling organizations to choose based on infrastructure preferences, data residency needs, and IT governance.
How can Microsoft Dynamics be integrated and customized?
The platform supports customization of forms, workflows, and data models and can be integrated with other business systems via APIs and connectors to extend functionality and automate processes.
What security and access controls does Microsoft Dynamics provide?
Microsoft Dynamics includes enterprise-oriented security features such as role-based access controls and administrative controls for managing user permissions and protecting business data.