ManageEngine ServiceDesk Plus MSP

Failover add-on for ServiceDesk Plus MSP
Buy now Contact

Publisher

ManageEngine

About this software

Failover Service is an add-on subscription for ServiceDesk Plus MSP that provides failover capability to a secondary instance to maintain service continuity during primary server outages. It is sold as an annual subscription and integrates with ServiceDesk Plus MSP installations to enable a standby server for incident and request handling in case of primary-service disruption.

Licenses & prices

Enterprise

Full-featured MSP edition with enterprise ITSM capabilities, advanced automation, multi-tenant governance, integrations, and compliance controls.

Standard

Basic MSP service desk with core ticketing, client portals, SLAs, knowledge base, and essential request management.

Professional

Includes advanced ITIL modules like change, problem, asset management, automation, and SLA escalations for growing MSP operations.

Msp addon

Optional MSP add-on that enables tenant management, billing integration, and client-specific customization within the MSP environment.

Msp analytics plus addon

On-premises analytics add-on providing advanced dashboards, customizable reports, and performance insights for MSP service desks.

Msp analytics plus cloud addon

Cloud-hosted analytics add-on delivering interactive dashboards, scheduled reports, and MSP performance metrics without local infrastructure.

Msp

Core multi-tenant ServiceDesk Plus product designed for MSPs to manage multiple clients, SLAs, technicians, and billing.

Purchase

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP
In Stock
Delivery: 1 working day
Loading...
€124.09
Free and without obligation

Do you need more information or looking for another license?

envelope Get in contact phone Call me calendar Schedule a meeting

Benefits

  • Service continuity: Maintains access to ServiceDesk Plus during primary server outages
  • Failover capability: Provides a secondary instance to take over operations when needed
  • MSP edition add-on: Designed specifically for ServiceDesk Plus MSP installations
  • Subscription licensing: Available as an annual subscription add-on for MSP customers
  • Reduced downtime: Helps minimize service interruption and maintain ticket handling

Available languages

  • English

Support information

  • Product documentation: Publisher provides documentation covering installation and configuration of the Failover Service
  • Knowledge base articles: Online knowledge base articles address common issues and setup scenarios
  • Technical support options: Support channels and entitlements depend on ManageEngine support policies and account type
  • Release notes: Release notes and compatibility information are published with product updates
  • Deployment guides: Guides describe failover server setup and recommended practices

Frequently asked questions

What core ITSM functions does ManageEngine ServiceDesk Plus MSP provide?
Provides standard IT service management capabilities including incident and problem management, change requests, ticketing, asset management, service catalog, SLA tracking, reporting, and a self-service portal.
Does ServiceDesk Plus MSP support multi-tenant management for MSPs?
Designed for MSP environments, it supports multi-tenant setups with separate customer instances, centralized administration, tenant-specific workflows, and reporting.
How can routine service desk tasks be automated?
Through configurable automation rules and workflows that route tickets, assign owners, trigger notifications, update statuses, and perform scheduled or conditional actions.
What end-user access and self-service options are available?
Includes a self-service portal and knowledge base, email-to-ticket conversion, and mobile access so users can submit, track, and resolve requests.