ManageEngine ServiceDesk Plus MSP

Failover add-on for ServiceDesk Plus MSP
Buy now Contact

Publisher

ManageEngine

About this software

Failover Service is an add-on subscription for ServiceDesk Plus MSP that provides failover capability to a secondary instance to maintain service continuity during primary server outages. It is sold as an annual subscription and integrates with ServiceDesk Plus MSP installations to enable a standby server for incident and request handling in case of primary-service disruption.

Licenses & prices

Enterprise

Enterprise edition includes advanced asset management, multi-site orchestration, and enterprise-grade integrations for large MSP deployments.

Standard

Standard edition provides core multi-tenant help desk and asset management features tailored for managed service providers.

Professional

Professional edition adds automation, change management, and SLA-driven workflows to strengthen MSP service operations.

Msp professional

MSP Professional edition delivers mid-tier automation, SLA management, and client-specific workflows for growing managed service providers.

Msp addon

MSP add-on extends ServiceDesk Plus with multi-tenant management, client separation, and MSP-specific billing capabilities.

Msp analytics plus addon

On-premises Analytics Plus add-on providing advanced reporting, dashboards, and data analysis for MSP instances.

Failover service msp addon

Add-on enabling automated failover of ServiceDesk Plus MSP to standby server for high availability and continuity.

Msp analytics plus cloud addon

Cloud-hosted Analytics Plus add-on offering advanced reporting, interactive dashboards, and cloud data analysis for MSPs.

Msp

MSP edition provides multi-tenant help desk, asset management, and service delivery features for managed service providers.

Msp enterprise

MSP Enterprise edition offers enterprise-grade multi-tenant scalability, advanced automation, and centralized management for large service providers.

Msp standard

MSP Standard edition provides essential multi-tenant ticketing, asset tracking, and basic service management for smaller MSPs.

Servicedesk plus 9.x msp analytics plus addon

Analytics Plus add-on for ServiceDesk Plus 9.x (MSP) provides on-prem advanced reporting and dashboards.

Servicedesk plus 9.x msp analytics plus cloud addon

Cloud Analytics Plus add-on for ServiceDesk Plus 9.x (MSP) delivers hosted advanced reporting and interactive dashboards.

Purchase

ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP
In Stock
Delivery: 1 working day
Loading...
€150.15
Free and without obligation

Do you need more information or looking for another license?

envelope Get in contact phone Call me calendar Schedule a meeting

Benefits

  • Service continuity: Maintains access to ServiceDesk Plus during primary server outages
  • Failover capability: Provides a secondary instance to take over operations when needed
  • MSP edition add-on: Designed specifically for ServiceDesk Plus MSP installations
  • Subscription licensing: Available as an annual subscription add-on for MSP customers
  • Reduced downtime: Helps minimize service interruption and maintain ticket handling

Available languages

  • English

Support information

  • Product documentation: Publisher provides documentation covering installation and configuration of the Failover Service
  • Knowledge base articles: Online knowledge base articles address common issues and setup scenarios
  • Technical support options: Support channels and entitlements depend on ManageEngine support policies and account type
  • Release notes: Release notes and compatibility information are published with product updates
  • Deployment guides: Guides describe failover server setup and recommended practices

Frequently asked questions

What does the Failover Service add-on do?
It provides failover capability for ServiceDesk Plus MSP, allowing a secondary instance to assume operations when the primary server is unavailable, preserving access to tickets and requests.
Who is the add-on intended for?
MSP service providers using ServiceDesk Plus MSP who require continuity and high availability for client support operations.
How is the Failover Service licensed?
It is offered as an annual subscription add-on license for ServiceDesk Plus MSP installations.
Does the add-on work with on-premises deployments?
It integrates with ServiceDesk Plus MSP installations; deployment options and requirements are documented by the publisher.
Where to find setup and configuration details?
Refer to the ManageEngine ServiceDesk Plus documentation and support articles for setup, configuration, and troubleshooting guidance.