ManageEngine ServiceDesk Plus

AD management add-on for ServiceDesk Plus
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Publisher

ManageEngine

About this software

The Active Directory Management AddOn for ServiceDesk Plus enables technicians to perform common AD tasks directly from the ServiceDesk Plus console. It supports user provisioning, enable/disable, password reset, account unlock, group membership changes, and attribute updates, and can invoke ADManager Plus actions for expanded capabilities. Designed for IT teams using ServiceDesk Plus, the add-on delegates controlled AD tasks to technicians and integrates service-catalog actions with AD workflows.

Licenses & prices

Enterprise

Enterprise offers full ITSM functionality including service catalog, CMDB, advanced workflows, automation, and multi-site management.

Standard

Standard provides core help desk features: incident management, asset tracking, SLAs, and knowledge base.

Professional

Professional includes ITIL-aligned features such as incident, problem, change management, and basic asset and CMDB capabilities.

Remote access plus addon

Remote access plus addon provides secure remote desktop, file transfer, and remote troubleshooting within ServiceDesk Plus.

Professional - cloud

Professional - cloud provides the Professional edition in cloud form with ITIL features, CMDB, asset and change management.

Standard - cloud

Standard - cloud delivers the Standard edition as a cloud service with core help desk, asset tracking, and SLAs.

Addon

Addon denotes an optional ServiceDesk Plus module that extends core functionality with specific additional capabilities.

Uem addon

Uem addon integrates endpoint management into ServiceDesk Plus, providing device inventory, control, and management actions.

Activedirectory management addon

Activedirectory management addon integrates Active Directory to enable account, computer, and password management from the help desk.

Analytics plus addon

Analytics plus addon provides advanced reporting and BI by integrating ServiceDesk Plus data with Analytics Plus dashboards.

Cti addon

Cti addon integrates telephone systems with ServiceDesk Plus for click-to-dial, call pop-ups, and call logging.

Failover service addon

Failover service addon enables automated server failover and redundancy to ensure continuous ServiceDesk Plus availability.

Analytics plus cloud addon

Analytics plus cloud addon offers cloud-hosted advanced reporting and BI by syncing ServiceDesk Plus data to Analytics Plus cloud.

Uem remote access plus addon

Uem remote access plus addon adds remote-control and troubleshooting capabilities for managed endpoints via ServiceDesk Plus.

Active directory management addon

Active directory management addon enables user, computer, and password management inside ServiceDesk Plus by integrating with Active Directory.

ServiceDesk plus 9.x analytics plus addon

ServiceDesk plus 9.x analytics plus addon integrates Analytics Plus with version 9.x for enhanced reporting and dashboards.

Servicedesk plus 9.x analytics plus addon

Servicedesk plus 9.x analytics plus addon connects ServiceDesk Plus 9.x to Analytics Plus for advanced reporting and visualization.

Servicedesk plus 9.x active directory management addon

Servicedesk plus 9.x active directory management addon integrates Active Directory for user and computer management within ServiceDesk Plus 9.x.

Cloud addon

Cloud addon enables integration with cloud services and modules, allowing cloud-based analytics, backups, and external integrations.

Purchase

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus
In Stock
Delivery: 1 working day
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€60.32
Free and without obligation

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Benefits

  • AD management from ServiceDesk Plus: Create, enable, disable, unlock, and reset user passwords from the ServiceDesk Plus interface.
  • Multi-platform provisioning: Provision users across AD, Office 365, Exchange, G Suite, and Skype for Business.
  • Delegate limited technician rights: Map ServiceDesk Plus roles to ADManager Plus roles for controlled technician permissions.
  • Integration with ADManager Plus: Technicians can invoke ADManager Plus actions and access AD objects via the plugin.
  • Automate routine AD tasks: Associate AD actions with service catalog or incident templates for automation.

Available languages

  • English

Support information

  • Product documentation: Installation, integration, and configuration guides are available on the ManageEngine product pages.
  • Download installers: Plugin installers and system requirements can be downloaded from the ManageEngine download page.
  • Knowledge base: Knowledge base articles provide setup steps, troubleshooting, and best practices.
  • Integration guide: ADManager Plus offers integration instructions specific to ServiceDesk Plus.
  • Community forum: Users can ask questions and share configuration tips in ManageEngine community forums.

Frequently asked questions

What core ITSM functions does ManageEngine ServiceDesk Plus provide?
Incident, problem, change, service request and asset management, plus a configuration management database (CMDB), knowledge base, workflow automation, and reporting to support IT service operations.
How does ServiceDesk Plus manage ticket lifecycles and workflows?
Ticket lifecycles use categorization, prioritization, SLA tracking and escalation; workflows can be tailored with approval steps, assignment rules and automation to route and resolve requests.
Can it track IT assets and maintain a CMDB?
Provides asset inventory and configuration management features to record hardware and software, associate assets with tickets and services, and track lifecycle status for audits and planning.
What reporting and analytics capabilities are available?
Includes dashboards and customizable reports for metrics such as ticket volume, response and resolution times, SLA compliance and trend analysis to inform operational decisions.
How does ServiceDesk Plus integrate with other systems and communication channels?
Supports integration with email and directory services, monitoring systems and third-party tools through connectors, APIs or webhooks to exchange tickets, alerts and user data.