ManageEngine Endpoint Central

ITSM with CMDB, change, and asset management
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Publisher

ManageEngine

Subcategories

Device & Mobile Management Patch & Software Deployment

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.5 / 5

About this software

ServiceDesk Plus Enterprise is an IT service management platform that combines ticketing, asset management, CMDB, change, problem, and project management. It supports automation, reporting, and embedded AI features for ticket triage and knowledge discovery. Available as cloud or on-premises deployment, licensing is based on technician count and managed nodes, with optional add-ons for additional ITIL modules.

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ManageEngine Endpoint Central

ManageEngine Endpoint Central
In Stock
Delivery: 1 working day

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Price on request

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Benefits

  • Incident management: Streamline ticket intake, routing, and SLA-driven escalations.
  • Asset and CMDB: Discover, track, and relate IT assets with a visual CMDB.
  • Change and project management: Manage changes, releases, and linked projects within workflows.
  • Automation and AI: Automate routine tasks and apply AI-based ticket triage.
  • Flexible deployment options: Available on cloud, on-premises, and hybrid deployments.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Product documentation: Comprehensive admin guides, release notes, and online help articles on ManageEngine site.
  • Knowledge base: Searchable KB articles cover configuration, troubleshooting, and integrations.
  • Support portal access: Paid customers can open cases and track tickets via the support portal.
  • Community forums: User forums provide discussions, tips, and peer solutions.
  • Software downloads: On-premises customers can download installers and patches from the product downloads page.

Frequently asked questions

What is ManageEngine Endpoint Central used for?
A unified endpoint management solution that centralizes administration of desktops, laptops, servers, and mobile devices, handling tasks like configuration, software distribution, patching, and asset inventory.
Which operating systems and device types can it manage?
Typically supports common desktop and mobile platforms such as Windows, macOS, Linux, Android, and iOS, covering desktops, laptops, tablets, and smartphones.
How does it handle patch management and software deployment?
Automates discovery, testing workflows, scheduling, and staged deployment of patches and applications, with centralized control over approvals and installation policies.
Can it assist with remote support and troubleshooting?
Includes remote access and diagnostic tools for support teams to view, control, or gather system information from managed endpoints to resolve issues.
What reporting and compliance capabilities are available?
Provides inventory, compliance assessment, and configurable reports to track patch status, software license usage, and configuration compliance across the estate.