Kaspersky Maintenance Service

Priority technical support for Kaspersky products
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Publisher

Kaspersky

Subcategories

EDR/MDR & Threat Detection

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.1 / 5

About this software

Kaspersky Maintenance Service is a Maintenance Service Agreement offering prioritized technical support and selectable service tiers for managed service providers and businesses using Kaspersky solutions. Available in Start and Plus tiers, the MSA defines incident severities, routes cases to Kaspersky technical teams, and provides priority handling for critical incidents. The agreement applies to a range of Kaspersky products, including endpoint, EDR, and cloud solutions, and is intended for MSPs and IT teams seeking structured support arrangements.

Licenses & prices

Enterprise

Designed for large organizations with centralized management, advanced reporting, prioritized support, and deployment coordination.

Business

Provides maintenance for small and medium businesses, including software updates, remote troubleshooting, and license management.

Standard

Core maintenance package including regular updates, scheduled remote diagnostics, patch management, and basic reporting.

Plus

Adds proactive on-site or extended remote assistance, additional configuration services, and periodic system health checks.

Start

Entry-level maintenance covering essential updates, basic remote support, and reactive issue resolution for endpoints.

Purchase

Kaspersky Maintenance Service

Kaspersky Maintenance Service
In Stock
Delivery: 1 working day
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€379.34
Free and without obligation

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Benefits

  • Priority incident handling: Priority handling for incidents based on defined severity levels.
  • Severity-based triage: Incidents are categorized into four severity levels for response prioritization.
  • Local certified engineers: Support is provided by Kaspersky-certified technical engineers.
  • Multiple service tiers: Start and Plus tiers offer different support priorities and options.
  • Covers Kaspersky products: Applicable to endpoint, EDR, cloud, and other Kaspersky solutions.

Available languages

  • English

Support information

  • Service tiers available: Start and Plus tiers provide selectable support levels based on business needs.
  • Incident severity categories: MSA incidents are organized into severity levels to direct prioritization and escalation.
  • Technical resources: Cases are handled by Kaspersky technical engineers and certified specialists.
  • Regional availability: The Successive Plus MSA was announced for MSPs in the United States and Canada.
  • Applicability: Agreements can cover multiple Kaspersky products including endpoint, EDR, and cloud solutions.

Frequently asked questions

What is the Kaspersky Maintenance Service Agreement?
A Maintenance Service Agreement that provides prioritized technical support and service-level options for organizations using Kaspersky products. It defines incident severities and routes cases to Kaspersky technical teams.
Who is this service intended for?
Designed primarily for managed service providers and IT teams that manage Kaspersky deployments and require structured support arrangements.
What does severity categorization mean?
Incidents are classified into multiple severity levels, with higher severities receiving faster priority handling and escalation to senior engineers.
Which Kaspersky products are supported under MSA?
The MSA applies to a range of Kaspersky solutions, including endpoint protection, EDR, cloud services, and related products.
How are Start and Plus tiers different?
Start and Plus are tiered support options that provide different response priorities and levels of technical assistance.