ManageEngine Endpoint Central

ITSM with CMDB, change, and asset management
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Publisher

ManageEngine

Subcategories

Device & Mobile Management Patch & Software Deployment

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.5 / 5

About this software

ServiceDesk Plus Enterprise is an IT service management platform that combines ticketing, asset management, CMDB, change, problem, and project management. It supports automation, reporting, and embedded AI features for ticket triage and knowledge discovery. Available as cloud or on-premises deployment, licensing is based on technician count and managed nodes, with optional add-ons for additional ITIL modules.

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ManageEngine Endpoint Central

ManageEngine Endpoint Central
In Stock
Delivery: 1 working day

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Price on request

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Benefits

  • Incident management: Streamline ticket intake, routing, and SLA-driven escalations.
  • Asset and CMDB: Discover, track, and relate IT assets with a visual CMDB.
  • Change and project management: Manage changes, releases, and linked projects within workflows.
  • Automation and AI: Automate routine tasks and apply AI-based ticket triage.
  • Flexible deployment options: Available on cloud, on-premises, and hybrid deployments.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Product documentation: Comprehensive admin guides, release notes, and online help articles on ManageEngine site.
  • Knowledge base: Searchable KB articles cover configuration, troubleshooting, and integrations.
  • Support portal access: Paid customers can open cases and track tickets via the support portal.
  • Community forums: User forums provide discussions, tips, and peer solutions.
  • Software downloads: On-premises customers can download installers and patches from the product downloads page.

Frequently asked questions

What capabilities does the Enterprise edition include?
The Enterprise edition includes incident, asset, CMDB, change, problem, project management, and service catalog capabilities, plus advanced reporting and automation.
How are ServiceDesk Plus licenses measured?
Licensing is typically by technician count; asset-enabled editions also limit managed nodes, and add-ons can be purchased separately.
Which deployment options are available?
ServiceDesk Plus is available as cloud (SaaS) and on-premises deployments, and supports hybrid architectures through integrations.
Does ServiceDesk Plus integrate with asset discovery and CMDB?
Yes; it provides asset discovery methods, CI management, and a visual CMDB to map relationships and impacts.
Are advanced modules offered as add-ons?
Yes; modules such as service catalog, problem management, project management, and change management are available as add-ons.