About this software
Redgate Premium Support is an upgraded support tier for Redgate products that provides faster responses, prioritized case review, and proactive technical services. It includes 24/7 coverage for priority incidents, a one-hour P1 response target, architecture reviews, upgrade assistance, and exclusive webinars to help teams improve product knowledge and troubleshooting skills.
Purchase
Redgate Premium
In Stock
Delivery: 1 working day
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€695.45
Free and without obligation
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Benefits
- Faster incident response: P1 incidents have a one-hour target initial response time.
- Extended coverage hours: Premium includes 24/7 coverage for priority incidents.
- Priority case handling: Cases receive priority review and streamlined triage.
- Architecture and upgrade reviews: Includes architecture reviews and upgrade support services.
- Knowledge transfer webinars: Exclusive webinars help teams build product knowledge.
Available languages
- English
Support information
- P1 coverage hours: Premium Support provides 24/7 coverage for priority incidents.
- P1 response target: A one-hour target is stated for P1 incident initial responses.
- Priority case review: Cases are eligible for priority review and accelerated triage.
- Architecture reviews: Includes architecture reviews to assess configurations and performance considerations.
- Exclusive webinars: Subscribers gain access to webinars focused on troubleshooting and product adoption.
Frequently asked questions
What is Redgate Premium Support?
An upgraded support tier for Redgate products that provides extended coverage, faster response times, priority case review, architecture reviews and upgrade assistance. Availability and exact inclusions should be confirmed with a Redgate sales representative.
Which incidents receive the fastest response?
Priority (P1) incidents receive the fastest response, with a stated one-hour initial response target under Premium Support.
How does Premium differ from Standard Support?
Premium adds 24/7 P1 coverage, faster P1 response targets, priority case reviews, jump-to-L3 escalation, and architecture and upgrade support beyond Standard features.
How can organisations purchase Premium Support?
Purchase and availability are managed through Redgate sales or authorised representatives; contact Redgate for pricing and onboarding details.
What proactive services are included with Premium?
Proactive services include architecture reviews, upgrade support, and exclusive webinars to help teams use Redgate products more effectively.