GoTo Resolve

Concurrent-user license for GoTo Resolve
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Publisher

GoTo

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.5 / 5

About this software

One-year concurrent-user subscription for GoTo Resolve, a cloud-based IT management and remote support platform. It provides remote control, file transfer, session tools, RMM and MDM capabilities, and integrations with ticketing systems. Concurrent licensing lets organizations share a pool of technician licenses instead of per-seat assignments. Admins manage subscriptions, assign licenses, and purchase add-ons through GoTo Admin.

Licenses & prices

Standard

Provides attended remote support, screen sharing, chat, and file transfer for Windows, macOS, and Chromebook.

Premium

Includes unattended access, endpoint management, patching, monitoring, and advanced remote capabilities for managed devices.

Premium 25 additional endpoints/devices

Adds licensing for 25 additional Premium-tier endpoints or devices to an existing GoTo Resolve subscription.

Standard 25 additional endpoints/devices

Adds licensing for 25 additional Standard-tier endpoints or devices to an existing GoTo Resolve subscription.

Mobile add-on

Enables remote support and management for iOS and Android devices through the GoTo Resolve mobile agent.

Camera add-on

Provides a live mobile camera feed for visual troubleshooting and augmented reality assistance during remote sessions.

Premium agent add-on

Enables Premium agent features on specific devices, providing unattended access, monitoring, and device management.

Remote support

Core GoTo Resolve functionality enabling attended remote control, screen sharing, chat, file transfer, and diagnostic tools.

Logmein resolve standard agent add-on

Adds Standard agent functionality—attended support and session-based control—to additional devices under GoTo Resolve.

Logmein resolve remote support

Legacy product name referring to GoTo Resolve's remote support features, including multi-platform screen sharing and control.

Logmein resolve premium agent add-on

Adds Premium agent capabilities—unattended access, device management, and monitoring—to devices under a GoTo Resolve subscription.

Purchase

GoTo Resolve

GoTo Resolve
In Stock
Delivery: 1 working day
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€246.84
Free and without obligation

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Benefits

  • Remote support tools: Remote control, file transfer, and session diagnostics included.
  • Endpoint management: RMM and MDM features for device monitoring and management.
  • Concurrent licensing flexibility: License pool lets multiple technicians share a limited number of licenses.
  • Integrations and automation: Integrates with ticketing systems and offers automation workflows.
  • Admin subscription controls: Manage subscriptions, assign licenses, and add product add-ons.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Documentation & knowledge base: Extensive product guides, troubleshooting articles, and how-tos are available on the GoTo support site.
  • GoTo Admin billing portal: Admins can manage subscriptions, billing, and license assignments in GoTo Admin.
  • Release notes and updates: Product updates and release notes are published on GoTo resources and product update pages.
  • Integrations and API: Integration guides and API references are provided for connecting Resolve with ITSM and third-party tools.
  • Community and training: Training resources, webinars, and community forums are available through GoTo's support portal.

Frequently asked questions

What is a concurrent-user license?
A concurrent-user license provides a shared pool of technician licenses that can be used by different technicians as needed.
What capabilities does GoTo Resolve provide?
GoTo Resolve offers remote control, file transfer, session tools, RMM, MDM, automation, and ITSM integrations for support teams.
Who is the subscription intended for?
IT teams, managed service providers, and technical support groups that need remote support and endpoint management.
How are subscriptions and licenses managed?
Admins use GoTo Admin to view, modify, assign, and purchase subscriptions, licenses, and add-ons.
Does concurrent licensing limit active support sessions?
Concurrent licensing controls how many technicians can be active; session concurrency is subject to product session limits and console capacity.