About this software
GFI HelpDesk is an on-premises helpdesk and ticketing system for Windows environments. It organizes incoming requests into tracked tickets, supports assignment and status workflows, and provides reporting and knowledge base tools to aid support teams.
Designed for small and medium IT teams, it centralizes email and portal requests, streamlines SLA and escalation handling, and exports reports for operational oversight.
Licenses & prices
Gfi helpdesk case
Case edition focuses on individual case management with streamlined ticket creation, tracking, and resolution workflows.
Gfi helpdesk fusion
Fusion edition centralizes multiple HelpDesk installations, synchronizing tickets, users, and reports across sites.
Purchase
GFI Software HelpDesk
In Stock
Delivery: 1 working day
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€70.28
Free and without obligation
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Benefits
- Ticket management: Create, assign, and track tickets through configurable workflows.
- Email-to-ticket conversion: Convert support emails into tracked tickets automatically.
- Workflow and SLAs: Configure statuses, priorities, and escalation rules for SLA compliance.
- Reporting and analytics: Generate operational reports to monitor team performance and ticket trends.
- Knowledge base: Publish articles to reuse solutions and shorten resolution times.
Available languages
- English
- German
Support information
- Documentation: Product documentation and user guides are available from the publisher portal.
- Knowledge base: A searchable knowledge base provides articles and configuration guidance.
- Product updates: Software updates and maintenance releases are provided under subscription terms.
- Community forums: User forums and community resources provide peer assistance and discussions.
- Subscription services: Subscription covers access to updates and may include maintenance options as specified by the publisher.
Frequently asked questions
What platforms does GFI HelpDesk support?
GFI HelpDesk is designed for Windows server environments and installs on supported Windows operating systems.
How are support requests captured?
Requests are typically captured via email conversion and a web portal, creating tickets for tracking and assignment.
Does GFI HelpDesk provide reporting features?
The product includes reporting tools to export operational metrics, SLA adherence, and ticket trend data for analysis.
How is licensing structured?
Licensing is offered on a subscription basis; specific licensing models and counts depend on the vendor's available plans.
Can GFI HelpDesk integrate with other systems?
Integrations commonly include email systems and directory services, while other connectors depend on product version and configuration.