About this software
GFI HelpDesk is an on-premises helpdesk and ticketing system for Windows environments. It organizes incoming requests into tracked tickets, supports assignment and status workflows, and provides reporting and knowledge base tools to aid support teams.
Designed for small and medium IT teams, it centralizes email and portal requests, streamlines SLA and escalation handling, and exports reports for operational oversight.
Licenses & prices
Standard
Standard edition provides core ticketing, email integration, knowledge base, basic automation, and reporting for daily support.
Gfi helpdesk case
Case edition focuses on individual case management with streamlined ticket creation, tracking, and resolution workflows.
Gfi helpdesk fusion
Fusion edition centralizes multiple HelpDesk installations, synchronizing tickets, users, and reports across sites.
Purchase
GFI Software HelpDesk
In Stock
Delivery: 1 working day
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€58.08
Free and without obligation
Do you need more information or looking for another license?
Benefits
- Ticket management: Create, assign, and track tickets through configurable workflows.
- Email-to-ticket conversion: Convert support emails into tracked tickets automatically.
- Workflow and SLAs: Configure statuses, priorities, and escalation rules for SLA compliance.
- Reporting and analytics: Generate operational reports to monitor team performance and ticket trends.
- Knowledge base: Publish articles to reuse solutions and shorten resolution times.
Available languages
- English
- German
Support information
- Documentation: Product documentation and user guides are available from the publisher portal.
- Knowledge base: A searchable knowledge base provides articles and configuration guidance.
- Product updates: Software updates and maintenance releases are provided under subscription terms.
- Community forums: User forums and community resources provide peer assistance and discussions.
- Subscription services: Subscription covers access to updates and may include maintenance options as specified by the publisher.
Frequently asked questions
What is GFI Software HelpDesk?
GFI Software HelpDesk is a support-ticketing solution for tracking, prioritizing, and resolving IT and business service requests, providing centralized request management and an audit trail for support activities.
How are support tickets created and managed in GFI Software HelpDesk?
Tickets represent individual requests; they can be assigned, prioritized, updated with status and notes, and retain activity histories to support escalation, collaboration, and resolution tracking.
Does GFI Software HelpDesk offer reporting and analytics?
Reporting typically covers ticket volumes, response and resolution metrics, agent performance, and trends; reports and dashboards help monitor service performance and resource allocation.
Can GFI Software HelpDesk integrate with other IT systems?
Helpdesk platforms commonly support integrations with directory services, asset inventories, monitoring tools, and APIs or connectors; verify supported integrations in the product documentation.