About this software
Per-incident Premium Support provides incident-based technical assistance for Advanced Global Systems software on Windows. Support is delivered in English and is billed per incident rather than by subscription. Coverage, scope, and service levels are defined by the publisher's support terms. This offering is intended for organizations that need occasional, on-demand help resolving specific technical issues related to their licensed software.
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Advanced Global Systems Incident
In Stock
Delivery: 1 working day
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€348.44
Free and without obligation
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Benefits
- Incident-based access: Access to support for individual technical incidents as they arise.
- Windows platform support: Support pertains to Windows installations of the publisher software.
- English-language support: Support interactions and documentation are provided in English.
- Per-incident billing: Service is billed per incident rather than via ongoing subscription.
- Publisher-defined scope: Exact coverage and escalation paths are defined by the publisher's support terms.
Available languages
- English
Support information
- Incident assistance: Technical help for individual incidents is available under this offering, subject to publisher terms.
- Windows coverage: Designed for Windows deployments of the publisher's software according to the product title.
- English support language: Support communications and documentation are provided in English as indicated by the product name.
- Per-incident charging: Charges apply per reported incident; billing specifics are determined by the publisher or reseller.
- Requires valid license: This support is an add-on for customers with a valid license for the publisher software.
Frequently asked questions
What does per-incident premium support cover?
It covers technical assistance for specific incidents; exact scope, response process, and eligible issues are defined in the publisher's support terms.
Is this support limited to Windows versions?
The product title indicates Windows support; verify platform coverage and exclusions in the publisher's support documentation.
How is billing handled for each incident?
Billing is handled on a per-incident basis; billing terms and invoicing details are provided by the publisher or reseller.
Who should purchase per-incident support?
Organizations that require occasional, targeted assistance for specific issues rather than continuous subscription-based support.
How do I confirm what is included in a support incident?
Review the publisher's support policy or contact an authorized reseller to obtain the incident scope, exclusions, and escalation procedures.