Famatech Radmin HelpDesk

Perpetual Help Desk licenses for Radmin
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Publisher

Famatech

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5

About this software

Radmin Help Desk volume licenses are perpetual licenses for Radmin Server 3 that permit remote support connections to third-party client computers. Each Help Desk license authorizes connections to one remote computer not owned by the service provider, and licenses are sold in volume bands including the 100–199 range. Radmin Server targets Windows platforms; purchases include a perpetual license, minor upgrades, the Radmin Viewer and mass-deployment tools. Simultaneous connections to a single Radmin Server are limited by default to five, which can be expanded with additional Client Access Licenses.

Purchase

Famatech Radmin HelpDesk

Famatech Radmin HelpDesk
In Stock
Delivery: 1 working day
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€5.75
Free and without obligation

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Benefits

  • Remote support access: Enables support connections to third-party client computers under Help Desk licensing.
  • Perpetual license model: One-time perpetual license with minor upgrades included.
  • Volume licensing tiers: Sold in volume bands such as the 100–199 tier.
  • Includes viewer and tools: Bundled Radmin Viewer and mass-deployment tools are provided.
  • Expandable connections available: Default five simultaneous connections per server, expandable via 5CAL purchases.

Available languages

  • English
  • Czech
  • German
  • French
  • & more supported languages

Support information

  • Knowledge base: Documentation and knowledge base articles are available on the publisher support site.
  • Ticketed technical support: Technical support is provided via a ticket system listed on the publisher support portal.
  • Partner and reseller support: Partner portal provides resources, discounts, and sales support for resellers.
  • Deployment tools included: Mass-deployment and setup tools are included with purchases for easier rollout.
  • Sales and licensing assistance: Contact sales through the publisher site for volume licensing and purchase queries.

Frequently asked questions

What is Famatech Radmin HelpDesk?
A help desk solution that combines remote support tools with ticketing, allowing IT teams to manage, diagnose, and resolve user issues remotely.
How does Radmin HelpDesk combine remote support and ticketing?
It enables technicians to initiate remote sessions linked to tickets, consolidating issue details, troubleshooting steps, and session records for efficient resolution.
What deployment environments are appropriate for Radmin HelpDesk?
Designed for managed IT environments, verify compatibility with existing servers, endpoints, directory services, and network configurations before deployment.
What security best practices apply to using Radmin HelpDesk?
Review authentication methods, access controls, encryption options, session auditing, and network segmentation to reduce risk and enforce least-privilege access.