About this software
IBM Extended Support adds up to four years of support after a product version completes base support. The first year includes usage support and critical defect fixes; years two through four provide usage support and access to existing fixes but typically exclude new security fixes. Eligible customers must have active IBM Subscription and Support (S&S) or Sustained Support, and the offering is intended to provide extra time to migrate to newer product versions.
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IBM Extended Support
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€11,000.00
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Benefits
- Extended coverage: Adds up to four years of support past base support
- First-year fixes: Includes critical defect fixes during the initial extended year
- Ongoing fixes access: Provides access to existing code patches and fixes
- Usage and how-to help: Covers routine usage questions and basic troubleshooting
- Prerequisite requirement: Requires active IBM Subscription and Support or Sustained Support
Available languages
- English
- French
- German
- Japanese
- Spanish
Support information
- Incident access: Unlimited technical support incidents are available under the program as described by IBM
- Service-level objectives: Standard IBM service-level objectives apply to Extended Support cases
- Fix availability: Existing code patches are accessible via IBM FixCentral during the extended period
- Security updates: New security fixes are generally not provided after the first extended year
- Prerequisite coverage: Requires active Subscription and Support or Sustained Support to qualify
Frequently asked questions
What is IBM Extended Support?
IBM Extended Support provides ongoing technical support for software past its standard support period, offering continued fixes, security updates, and guidance to help maintain or transition legacy deployments.
How does Extended Support differ from standard support?
Extended Support typically applies after standard support ends, focusing on critical fixes, security updates, and limited technical assistance rather than full feature updates or regular maintenance releases.
Who is eligible for IBM Extended Support?
Eligibility is generally limited to customers with active licenses or existing support contracts for the product that has reached end of standard support; specific terms vary by product.
What types of technical issues are handled under Extended Support?
Commonly addresses security vulnerabilities, critical defect resolution, and stability concerns for the covered release; non-critical feature requests are typically excluded.
How can organizations prepare to move off Extended Support?
Plan upgrade or migration projects, assess compatibility and risks, test in staging, and schedule resources; coordinate with vendor support for available fixes and transition guidance.