GoTo Resolve

Concurrent-user license for GoTo Resolve
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Publisher

GoTo

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.5 / 5

About this software

One-year concurrent-user subscription for GoTo Resolve, a cloud-based IT management and remote support platform. It provides remote control, file transfer, session tools, RMM and MDM capabilities, and integrations with ticketing systems. Concurrent licensing lets organizations share a pool of technician licenses instead of per-seat assignments. Admins manage subscriptions, assign licenses, and purchase add-ons through GoTo Admin.

Licenses & prices

Premium

Adds advanced endpoint management, automated patching, scripting, and extended diagnostic tools to GoTo Resolve.

Premium 25 additional endpoints/devices

Adds licensing for 25 extra managed endpoints to a Premium GoTo Resolve subscription.

Standard 25 additional endpoints/devices

Adds licensing for 25 extra managed endpoints to a Standard GoTo Resolve subscription.

Premium agent add-on

Provides an additional Premium agent seat allowing one more technician to use Premium features.

Remote support

GoTo Resolve Remote Support enables attended, real-time remote control sessions and chat for end-user assistance.

Purchase

GoTo Resolve

GoTo Resolve
In Stock
Delivery: 1 working day
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€228.00
Free and without obligation

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Benefits

  • Remote support tools: Remote control, file transfer, and session diagnostics included.
  • Endpoint management: RMM and MDM features for device monitoring and management.
  • Concurrent licensing flexibility: License pool lets multiple technicians share a limited number of licenses.
  • Integrations and automation: Integrates with ticketing systems and offers automation workflows.
  • Admin subscription controls: Manage subscriptions, assign licenses, and add product add-ons.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Documentation & knowledge base: Extensive product guides, troubleshooting articles, and how-tos are available on the GoTo support site.
  • GoTo Admin billing portal: Admins can manage subscriptions, billing, and license assignments in GoTo Admin.
  • Release notes and updates: Product updates and release notes are published on GoTo resources and product update pages.
  • Integrations and API: Integration guides and API references are provided for connecting Resolve with ITSM and third-party tools.
  • Community and training: Training resources, webinars, and community forums are available through GoTo's support portal.

Frequently asked questions

What is GoTo Resolve?
A remote support and endpoint management solution that enables technicians to access, troubleshoot, and manage user devices remotely.
How does GoTo Resolve establish secure remote sessions?
Through encrypted connections and authenticated sessions; access controls and session logging are used to limit and record technician activity.
How are devices enrolled for management with GoTo Resolve?
Devices are typically enrolled by installing a lightweight agent or temporary session client to enable remote access and inventory collection.
What auditing and reporting capabilities are available?
Provides session logs, user activity records, and device inventory summaries to support auditing and post-session review.