About this software
LogMeIn Rescue Live Lens is a Rescue add-on that enables visual support by transmitting live video from supported mobile devices directly to support technicians. It supplements remote sessions with real-world device views to help diagnose and resolve hardware and environment-related issues more effectively.
Live Lens is licensed as an add-on to Rescue and is intended for teams that require live visual troubleshooting during support interactions.
Purchase
GoTo Rescue Live Lens
In Stock
Delivery: 1 working day
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€349.00
Free and without obligation
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Benefits
- Visual troubleshooting: Stream live video from supported mobile devices to support technicians.
- Contextual problem details: Capture real-world device issues that text descriptions cannot convey.
- Remote guidance: Technicians can guide customers visually during sessions.
- Session integration: Works as a Rescue add-on during existing support sessions.
- Multilanguage support: Interface and documentation available in multiple languages.
Available languages
- English
- German
- French
- Spanish
- & more supported languages
Support information
- Product documentation: Detailed setup and usage documentation is available from the publisher support site.
- Compatibility notes: Refer to publisher resources for the list of supported devices and operating systems.
- Subscription requirement: Live Lens requires a Rescue subscription plus the Live Lens add-on license.
- App availability: Mobile client components are provided through the publisher's delivery methods and official app stores.
- Support portal: Technical resources and support access are available via the publisher's support portal.
Frequently asked questions
What is GoTo Rescue Live Lens?
GoTo Rescue Live Lens is a remote visual support tool that streams a mobile device camera to a support technician for real-time diagnosis and guidance.
How does Live Lens work during a support session?
During a session, a technician requests access to a user's device camera; the user grants permission and the technician views the live feed to identify issues and provide instructions.
What prerequisites are needed to use Live Lens?
Requires a camera-equipped mobile device, user consent to share the camera, and an active network connection; a compatible remote support session or platform is also required.
What issues is Live Lens best suited to address?
Suited for physical-device troubleshooting, installation guidance, hardware inspections and visual confirmation tasks where a live camera view helps diagnose or verify issues.