GoTo Rescue

Shared concurrent seat license for GoTo Rescue
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Publisher

GoTo

Subcategories

Remote Desktop & Access

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5

About this software

GoTo Rescue concurrent-user subscription provides shared-seat access to GoTo's remote support platform for helping end users on desktops and mobile devices. Rescue enables technicians to start attended or unattended support sessions, perform remote control, and access session recordings and logs for auditing. Concurrent licensing lets an organization maintain a larger pool of technician accounts than seats, managed through the GoTo Admin console.

Licenses & prices

Rescue

Remote-support for Windows and macOS computers with live screen sharing, file transfer, unattended access, and session recording.

Rescue + mobile

All Rescue features plus live support and screen sharing for iOS and Android mobile devices, including remote diagnostics.

Purchase

GoTo Rescue

GoTo Rescue
In Stock
Delivery: 1 working day
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€1,099.00
Free and without obligation

Do you need more information or looking for another license?

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Benefits

  • License model flexibility: Concurrent licensing shares a pool of seats across many technicians.
  • Remote control across platforms: Support sessions connect to Windows, macOS, iOS, Android and ChromeOS devices.
  • Session recording and auditing: Sessions can be recorded and logged for quality and compliance review.
  • Admin and user management: Admins add users and assign shared licenses in GoTo Admin.
  • Integrations and device tools: Integrates with Microsoft Teams, Intel vPro and Live Lens tools.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Admin help center: Comprehensive admin documentation is available on the GoTo Support site.
  • License clearing tools: Admins can clear occupied shared licenses to free seats for other technicians.
  • Session recording controls: Recording and reporting options are configurable in group and account settings.
  • Network requirements: Outbound TCP 443 and additional recommended ports must be allowed for sessions.
  • Platform downloads and updates: Technician and customer apps are distributed via GoTo downloads and app stores.

Frequently asked questions

What is GoTo Rescue and what does it do?
A remote-support and remote-access application for IT teams to diagnose and resolve issues on endpoints. Common capabilities include remote desktop control, file transfer, in-session chat, and session recording or logging for troubleshooting and documentation.
How does GoTo Rescue establish remote connections?
Remote connections typically use an internet-based, authenticated channel between technician and endpoint, established via a temporary session or an installed agent. A small client component enables screen sharing, control, and file transfers while administrative settings govern connection policies.
What security and compliance controls are available?
Security controls commonly include encryption in transit, role-based access controls, multi-factor authentication, granular permissions and session logging. Administrative policies and audit settings allow organizations to align usage with internal compliance requirements.
Can GoTo Rescue access unattended devices or require end-user presence?
Yes, remote-support platforms often support both attended sessions and unattended access via installed agents. Unattended access requires explicit configuration, proper credentials, and administrative approvals to ensure secure, authorized connections.