GoTo Rescue

Shared concurrent seat license for GoTo Rescue
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Publisher

GoTo

Subcategories

Remote Desktop & Access

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5

About this software

GoTo Rescue concurrent-user subscription provides shared-seat access to GoTo's remote support platform for helping end users on desktops and mobile devices. Rescue enables technicians to start attended or unattended support sessions, perform remote control, and access session recordings and logs for auditing. Concurrent licensing lets an organization maintain a larger pool of technician accounts than seats, managed through the GoTo Admin console.

Licenses & prices

Rescue

Rescue provides GoTo Rescue remote support primarily for Windows and Mac computers, including unattended access and diagnostics.

Rescue + mobile

Rescue + mobile provides GoTo Rescue remote support for computers and interactive support for iOS and Android mobile devices.

Logmein rescue + mobile

Logmein rescue + mobile is the legacy LogMeIn-branded edition equivalent to Rescue + mobile, supporting computers and mobile devices.

Logmein rescue

Logmein rescue is the legacy LogMeIn-branded name for GoTo Rescue's desktop-focused remote support edition.

Purchase

GoTo Rescue

GoTo Rescue
In Stock
Delivery: 1 working day
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€1,329.79
Free and without obligation

Do you need more information or looking for another license?

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Benefits

  • License model flexibility: Concurrent licensing shares a pool of seats across many technicians.
  • Remote control across platforms: Support sessions connect to Windows, macOS, iOS, Android and ChromeOS devices.
  • Session recording and auditing: Sessions can be recorded and logged for quality and compliance review.
  • Admin and user management: Admins add users and assign shared licenses in GoTo Admin.
  • Integrations and device tools: Integrates with Microsoft Teams, Intel vPro and Live Lens tools.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Admin help center: Comprehensive admin documentation is available on the GoTo Support site.
  • License clearing tools: Admins can clear occupied shared licenses to free seats for other technicians.
  • Session recording controls: Recording and reporting options are configurable in group and account settings.
  • Network requirements: Outbound TCP 443 and additional recommended ports must be allowed for sessions.
  • Platform downloads and updates: Technician and customer apps are distributed via GoTo downloads and app stores.

Frequently asked questions

What is concurrent licensing for GoTo Rescue?
Concurrent licensing provides a shared pool of licenses that technicians use when signing in; only active sessions occupy seats, and admins can create more accounts than available licenses.
Which platforms does Rescue support?
Rescue supports Windows, macOS, Linux distributions, iOS, Android and ChromeOS for remote sessions, with desktop and mobile technician tools.
How are concurrent licenses managed by admins?
Admins use GoTo Admin to assign or revoke concurrent license access, and they can view or clear occupied shared licenses when needed.
Can Rescue record and audit support sessions?
Yes. Rescue can record sessions and produce logs and reports for quality, compliance, and auditing purposes, configurable in the Admin Center.
Does Rescue integrate with Microsoft Teams or Intel vPro?
Rescue provides integrations with Microsoft Teams and native Intel vPro access, enabling technicians to start sessions from Teams and access vPro devices.