About this software
GFI HelpDesk is a Windows-based help desk and ticketing solution for IT teams, providing centralized incident management, email-to-ticket conversion, and a self-service portal. It includes SLA tracking, reporting, and a knowledge base to streamline support workflows.
Designed for small and mid-size organizations, GFI HelpDesk integrates with Microsoft Active Directory for user management and is offered under per-user subscription licensing.
Licenses & prices
GFI HelpDesk Case
Basic case-management edition focused on individual ticket tracking and simple workflows for smaller support operations.
GFI HelpDesk Fusion
Complete on-premises helpdesk edition combining ticketing, asset linking, and multi-user collaboration for IT support teams.
Purchase
GFI HelpDesk
In Stock
Delivery: 1 working day
Loading...
€74.40
Free and without obligation
Do you need more information or looking for another license?
Benefits
- Ticket management: Centralize and prioritize incidents into tickets for structured resolution workflows.
- Email-to-ticket: Convert incoming emails automatically into support tickets to capture requests.
- Self-service portal: Provide users a portal to submit requests and access knowledge resources.
- SLA tracking: Define and monitor response targets to meet service agreements.
- Reporting and analytics: Generate reports to measure team performance and ticket trends.
Available languages
- English
- German
Support information
- Official documentation: Access vendor documentation for installation, configuration, and administration guidance online.
- Knowledge base articles: Searchable articles and how-tos help resolve common issues and tasks.
- Vendor support portal: Use the vendor portal to log support cases and access product resources.
- Software updates: Updates and patches are provided through the vendor distribution channels.
- Subscription management: Subscription licensing covers renewals and access to updates per vendor terms.
Frequently asked questions
What platform does GFI HelpDesk require?
GFI HelpDesk is a Windows-based application and is deployed on Windows servers; consult publisher documentation for exact system requirements.
How does it handle incoming email requests?
It converts incoming emails into tickets automatically, preserving sender details and email content for tracking and responses.
Can it integrate with Active Directory?
Yes, it integrates with Microsoft Active Directory to import and authenticate users, simplifying user management.
What deployment sizes is it designed for?
Suitable for small and mid-size IT teams, with licensing options that scale by user counts to support larger deployments.
Does GFI HelpDesk provide reporting features?
Includes built-in reporting and analytics to monitor workload, response times, and ticket trends for operational insight.