FAQ

How do I request a quote?

You can click 'Request a quote' on the product page. Fill in your company details and any specific requests. You will usually receive the quote by email within one working day.

How long is a quote valid?

Our quotes are valid for 14 days unless stated otherwise.

How do I place an order based on a quote?

Send us a confirmation by email. We will then process the order immediately.

Can I buy on account as a new customer?

This is possible for approved customers. Please contact us if you wish to buy on account.

How do I receive my license or activation code?

You will receive the license or access to a cloud environment via email after your order is processed. Delivery time varies per product. We will keep you updated on the progress.

How do I renew a license?

You can only request a renewal via a quote on the product page.

What if I lose my license?

Please contact our support department. We will resend the license to the email address we have on file.

Can I transfer licenses to another user?

Yes, provided this is allowed by the software vendor. Please contact our customer service for assistance.

How quickly will I receive the software after ordering?

You will usually receive digital products within a few hours. For manual processing (e.g. custom licenses), we depend on the response time of the software creators.

Will I receive a download link or physical delivery?

By default, you will receive a download link or access to a cloud environment.

How do I install or use the software?

You will find a guide with installation or startup steps in the confirmation email.