ESET Premium Support

ESET Premium Support Advanced for enterprise customers
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Publisher

Eset

Subcategories

Help Desk & ITSM

Average rating

Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5

About this software

ESET Premium Support Advanced is a paid support subscription that provides prioritized product support and accelerated incident handling for organizations using ESET products. The service offers rapid, detailed analysis of technical issues, prioritized escalation to ESET specialists, and tailored troubleshooting advice to resolve operational problems. Advanced tier includes a dedicated technical specialist and proactive communications, and is purchased as a seat-based service subscription alongside ESET product licenses.

Licenses & prices

Standard

Standard support gives baseline access to ESET knowledge base, community forums, and regular business-hours assistance.

Advanced

Advanced support includes faster response SLAs, direct engineer access, and comprehensive diagnostic assistance for ESET products.

Essential

Essential support covers basic incident resolution, product setup assistance, and standard support channels during business hours.

Eset premium support advanced

Advanced premium support for ESET products providing priority response, extended hours, and remote technical assistance.

Eset premium support essential

Essential premium support offering basic troubleshooting, email and phone assistance, and standard response times for ESET.

Premium support advanced

Premium Support Advanced provides expedited incident handling, priority escalation, and on-demand remote troubleshooting for ESET.

Premium support essential

Premium Support Essential provides core technical help, scheduled phone support, and guidance for common ESET issues.

Purchase

ESET Premium Support

ESET Premium Support
In Stock
Delivery: 1 working day
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€4.84
Free and without obligation

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Benefits

  • Faster incident response: Fast and prioritized troubleshooting with guaranteed response for critical issues.
  • Priority access to experts: Priority access to ESET subject-matter experts for escalations.
  • Dedicated technical specialist: A dedicated technical specialist is available for account-specific issues.
  • Proactive account communications: Proactive communications and configuration checks help maintain deployments.
  • Add-on service subscription: Purchased as a seat-based service alongside ESET product licenses.

Available languages

  • English
  • Spanish
  • French
  • German
  • & more supported languages

Support information

  • Service portal access: Service subscriptions and cases are managed through the ESET Services HUB portal.
  • Seat-based licensing: Support subscriptions are purchased on a per-seat volume basis.
  • Escalation paths: Escalations provide prioritized access to ESET product specialists and engineers.
  • Proactive services: Advanced includes proactive communications and account configuration checks.
  • Additional service sessions: Some packages include deployment or healthcheck sessions as part of the subscription.

Frequently asked questions

What is ESET Premium Support Advanced?
ESET Premium Support Advanced is a paid, prioritized support subscription that provides accelerated analysis, escalation to ESET specialists, and tailored troubleshooting for ESET product deployments.
Who is this support tier intended for?
The Advanced tier is aimed at organizations using ESET products that require prioritized handling, escalations, and a dedicated technical contact under a seat-based service model.
How are support subscriptions purchased and managed?
Service subscriptions and service cases are purchased and managed through the ESET Services HUB portal, which routes requests to ESET support teams and sales.
What is included in the Advanced tier?
Advanced includes prioritized troubleshooting, escalation to specialists, a dedicated technical specialist, and proactive communications; some packages include deployment and healthcheck sessions.
Are specific response times guaranteed with this service?
ESET describes Premium Support as guaranteed, prioritized, and accelerated for critical issues, while exact response time commitments vary by contract and seat volume tier.