Publisher
EsetSubcategories
Average rating
Deze score is berekend door AI op basis van publiek beschikbare informatie.
4.6 / 5
About this software
ESET Premium Support Advanced is a paid support subscription that provides prioritized product support and accelerated incident handling for organizations using ESET products. The service offers rapid, detailed analysis of technical issues, prioritized escalation to ESET specialists, and tailored troubleshooting advice to resolve operational problems.
Advanced tier includes a dedicated technical specialist and proactive communications, and is purchased as a seat-based service subscription alongside ESET product licenses.
Licenses & prices
Standard
Standard is the regular ESET Premium Support tier including phone and email channels with standard service levels.
Advanced
Advanced offers prioritized technical assistance, expedited response times, and escalation options for complex ESET issues.
Essential
Essential provides basic ESET product support with access to documentation, ticket submission, and standard response times.
Purchase
ESET Premium Support
In Stock
Delivery: 1 working day
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€4.00
Free and without obligation
Do you need more information or looking for another license?
Benefits
- Faster incident response: Fast and prioritized troubleshooting with guaranteed response for critical issues.
- Priority access to experts: Priority access to ESET subject-matter experts for escalations.
- Dedicated technical specialist: A dedicated technical specialist is available for account-specific issues.
- Proactive account communications: Proactive communications and configuration checks help maintain deployments.
- Add-on service subscription: Purchased as a seat-based service alongside ESET product licenses.
Available languages
- English
- Spanish
- French
- German
- & more supported languages
Support information
- Service portal access: Service subscriptions and cases are managed through the ESET Services HUB portal.
- Seat-based licensing: Support subscriptions are purchased on a per-seat volume basis.
- Escalation paths: Escalations provide prioritized access to ESET product specialists and engineers.
- Proactive services: Advanced includes proactive communications and account configuration checks.
- Additional service sessions: Some packages include deployment or healthcheck sessions as part of the subscription.
Frequently asked questions
What types of technical assistance does ESET Premium Support offer?
Provides advanced technical assistance for installation, configuration, troubleshooting, and malware remediation for ESET products, including guidance on policy settings and diagnostic analysis to resolve operational issues.
Who is eligible for ESET Premium Support?
Eligibility generally applies to organizations with an active Premium Support entitlement for their ESET products; consult contractual or licensing documentation to confirm specific coverage and terms.
Can Premium Support assist with deployment and integrations?
Support can help with deployment planning, integration into existing IT environments, policy configuration, and troubleshooting deployment-related issues for ESET solutions.
What information should be prepared before contacting support?
Provide product and version identifiers, relevant system logs, current configuration settings, and a clear description of reproducible steps and observed behavior to expedite diagnostics.