About this software
ALSO Cloud Partner Support is the partner-facing support service for ALSO Cloud Marketplace (ACMP) partners. It provides local-language technical and licensing assistance, presales and post-sales help, and migration and provisioning support through the ACMP platform. ALSO also offers a Premium Support subscription with tiered escalation and supplementary services for migrations, Azure deployments, and partner enablement, together with training, e-learning, and partner resources available via the ACMP portal.
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ALSO Cloud Partner Support
In Stock
Delivery: 1 working day
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€166.38
Free and without obligation
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Benefits
- Local-language support: Available 24/7 in local languages through the ACMP support channels.
- Tiered escalation options: Premium Support provides tiered escalation services available as a subscription.
- Provisioning and licensing help: Assists with provisioning, license migration, and automated renewals on ACMP.
- Migration assistance: Automated migration tools and consultancy to help move customers efficiently.
- Training and enablement: Access to training, e-learning, and partner resources for go-to-market readiness.
Available languages
- English
- German
- French
- Spanish
- Italian & more supported languages
Support information
- Support channels: Partners file tickets and access resources through the ACMP portal and partner interfaces.
- Language coverage: ALSO states support is available in local languages across its markets.
- Escalation path: Premium Support adds tiered escalation and dedicated technical teams for complex issues.
- Onboarding assistance: Automated migration tools and consultancy help partners onboard customers to ACMP.
- Training resources: E-learning, webinars, and partner documentation are available through ALSO’s partner portal.
Frequently asked questions
What is ALSO Cloud Partner Support?
A partner-facing support service for users of the ALSO Cloud Marketplace (ACMP). It provides local-language technical, licensing, provisioning, and migration assistance via ACMP channels and partner services.
Who should use this support service?
ALSO’s ACMP partners such as resellers, MSPs, hosters and ISVs that sell or manage cloud services through the ALSO Cloud Marketplace.
Is there a premium escalation option?
Yes. ALSO offers a Premium Support subscription that provides tiered escalation and additional technical resources for partners.
What kinds of issues can partners get help with?
Support covers provisioning, license migration, renewals, onboarding, Azure deployment assistance, and partner enablement activities including training and documentation.
How do partners request support from ALSO?
Partners use the ACMP portal and partner registration channels to open support tickets, book demos, and access training resources.