About this software
Per-incident Premium Support provides incident-based technical assistance for Advanced Global Systems software on Windows. Support is delivered in English and is billed per incident rather than by subscription. Coverage, scope, and service levels are defined by the publisher's support terms. This offering is intended for organizations that need occasional, on-demand help resolving specific technical issues related to their licensed software.
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Advanced Global Systems Incident
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€291.35
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Benefits
- Incident-based access: Access to support for individual technical incidents as they arise.
- Windows platform support: Support pertains to Windows installations of the publisher software.
- English-language support: Support interactions and documentation are provided in English.
- Per-incident billing: Service is billed per incident rather than via ongoing subscription.
- Publisher-defined scope: Exact coverage and escalation paths are defined by the publisher's support terms.
Available languages
- English
Support information
- Incident assistance: Technical help for individual incidents is available under this offering, subject to publisher terms.
- Windows coverage: Designed for Windows deployments of the publisher's software according to the product title.
- English support language: Support communications and documentation are provided in English as indicated by the product name.
- Per-incident charging: Charges apply per reported incident; billing specifics are determined by the publisher or reseller.
- Requires valid license: This support is an add-on for customers with a valid license for the publisher software.
Frequently asked questions
What is Advanced Global Systems Incident?
Advanced Global Systems Incident is a software solution for managing and coordinating IT incidents across distributed environments, centralizing alerts, workflows, and post-incident analysis to streamline response efforts.
Which types of systems and tools does it integrate with?
Integration is generally with categories such as monitoring and alerting systems, logging platforms, IT service management and ticketing tools, communication channels, and cloud infrastructure APIs to consolidate incident data.
How does it support incident response and team collaboration?
The product centralizes incident information, facilitates notifications and role assignments, supports documented response steps or runbooks, and records actions to enable coordinated teamwork and faster resolution.
What security and compliance considerations apply to deployment?
Considerations include access controls and role-based permissions, encryption of data in transit and at rest, audit logging, data residency requirements, and integration with corporate identity and access management systems.