How does delivery and installation work?

If you have purchased software from Software.eu, a service process begins in which we fully assist you with licensing and installing the software you have purchased.

• After purchasing the software, you will receive a detailed delivery email
• We take care of the software purchase and the correct licenses
• If we lack the necessary information, we will contact you
• We assist you by phone or remotely via a video call to ensure licenses are purchased and installed for the correct users
• We will inform you when the software needs to be renewed and ensure a timely renewal if desired

Costs for assistance with delivery and installation are always included with the product. After your purchase, we support you free of charge with

• Licensing the software and instructions for management and renewal
• If possible, remote assistance with installing the software for users
• Solving problems and installation-related questions