Privacy Policy

Privacy Policy – Software Commerce Europe B.V.

This privacy policy explains how Software Commerce Europe B.V. (hereafter “SCE BV”, operating under the name “Software.eu”) processes your personal data when you visit our website/webshop, create an account, place an order, or contact us. We comply with the General Data Protection Regulation (GDPR/AVG).

1. Who we are

Software Commerce Europe B.V., operating under the name “Software.eu”, located at Oude Kruisweg 202, 2142 EK Cruquius, Netherlands, registered with the Chamber of Commerce under number 97784036, RSIN 868230248, VAT ID: NL868230248B01
Email: info@software.eu
Data controller: SCE BV.

2. Who this applies to

Applies to customers (consumers and business clients), contacts of business clients/suppliers, and visitors of our website/webshop.

3. What personal data we process

  • Account and order data: name, address, email, phone, company name, VAT number, reference/PO, ordered product/license.
  • Payment and invoice data: payment method, invoice address, IBAN (if applicable), transaction IDs.
  • License and activation data: license keys, customer ID at supplier, domain/tenant (if required), usage rights.
  • Support and contact data: content of your query, log/error messages (if provided), correspondence.
  • Website data: cookie IDs, IP address, device/browser information, click behavior (according to your cookie preferences).

4. Purposes and legal bases

4.1 Performance of contract – to process your order, deliver/activate licenses, provide customer service.

4.2 Legal obligation – accounting/invoicing (tax retention), compliance with export/sanction rules for certain software.

4.3 Legitimate interest – system security, fraud prevention, improving our services, limited B2B communication.

4.4 Consent – marketing email newsletters, (first/third-party) analytics and/or advertising cookies. You can withdraw consent at any time.

5. Data sharing

  • Fulfilment partner Mensys B.V. – processes data on our behalf for procurement, delivery, and invoicing. In some cases, Mensys may be a co-controller when legally required (e.g., tax administration).
  • Software vendors – for activation/license management; they have their own EULA/privacy policies.
  • Payment providers and banks – to process payments and prevent fraud.
  • IT/hosting and support providers – for secure hosting, maintenance, and customer service.
  • Government authorities – when legally required (e.g., investigation, tax obligations).

6. Transfers outside the EEA

If processing occurs outside the European Economic Area, we implement appropriate safeguards, such as EU Standard Contractual Clauses (SCCs) and – if necessary – additional measures. Information on applicable safeguards is available on request.

7. Cookies and similar technologies

We use functional and (after consent) analytical and/or marketing cookies. On your first visit, you receive a cookie banner to manage your preferences. See our separate Cookie Policy for details on types of cookies, purposes, retention periods, and providers.

8. Retention periods

  • Order and invoice data: at least 7 years (legal retention period).
  • Account and support data: as long as your account is active and up to 24 months afterwards, unless longer retention is required for (legal) obligations or disputes.
  • Marketing data: until you unsubscribe or withdraw consent (we keep proof of consent for a reasonable period).
  • Cookie data: according to the periods in the Cookie Policy or earlier upon withdrawal of consent.

9. Your rights

You have the right to access, rectify, erase, restrict processing, data portability, and object (including objection to processing based on legitimate interest and to direct marketing). If processing is based on consent, you may withdraw consent at any time.

You can exercise your rights via info@software.eu. We respond within one month, with the possibility of extension in complex cases.

10. Children

Our webshop is intended for persons aged 18 and over. We do not knowingly collect data from minors.

11. Automated decision-making and profiling

We do not make decisions based solely on automated processing that have legal consequences or significantly affect you. Any personalization/recommendations on the website have no significant impact and are optional via cookies/consent.

12. Security

We implement appropriate technical and organizational measures to secure your personal data, including encryption (where appropriate), access control, logging/monitoring, and periodic review of procedures.

13. Contact and complaints

Questions or requests? Contact us via info@software.eu. If you believe we are not handling your data correctly, you may file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.

14. Changes

We may update this privacy policy. The most recent version is always on our website. For significant changes, we will actively inform you (e.g., via email).